UWEM FIDELIS JOSEPH¶

Automations Engineer | Remote

PROFESSIONAL SUMMARY¶

Senior Automations Engineer with 6+ years of engineering experience, including 3+ years of dedicated automation specialization, designing and implementing intelligent automation workflows and AI-powered systems across healthcare, logistics, and workforce development sectors. Expert in building event-driven architectures, API-first automation solutions, and LLM-integrated workflows using Make (Integromat), n8n, Zapier, Google Apps Script, and custom scripting with Node.js, Python. Proven track record of reducing operational overhead by 85%, automating 10,000+ monthly workflows, and delivering scalable automation infrastructure processing 500K+ events monthly with 99.8% reliability on AWS, serverless, and cloud-native platforms.

CORE COMPETENCIES¶

AUTOMATION TOOL EXPERTISE¶

No-Code/Low-Code Platforms:
Expert-level proficiency in Make (Integromat), n8n, Zapier with 2+ years building production workflows at scale

Custom Automation Development:
Deep expertise in Node.js, Python for building custom automation engines, API integrations, and workflow orchestration systems

AI & ML Integration:
Extensive experience integrating OpenAI, LLM APIs, and building prompt engineering workflows for intelligent automation

Cloud-Native Automation:
Proven track record deploying serverless automation on AWS Lambda, EventBridge, Step Functions, and containerized workflows on Kubernetes

PROFESSIONAL EXPERIENCE¶

Senior Automations Engineer (Healthcare Systems)¶

Evercare Therapeutic Services – Texas, USA (Remote, Contract) | Mar 2023 – Oct 2024

Building HIPAA-compliant automation systems for mental health services serving Medicare, Medicaid, and major insurance providers

Architected and deployed HIPAA-compliant patient referral automation system processing 2,000+ monthly referrals from healthcare providers with 72-hour appointment scheduling guarantee
Built intelligent email automation workflow using Resend API integration for patient communications, appointment confirmations, and follow-up sequences, improving patient engagement by 65%
Designed event-driven referral routing system with custom Node.js backend, automatically triaging incoming referrals based on specialty requirements, insurance eligibility, and provider availability with 99.5% accuracy
Implemented secure data transformation pipelines ensuring PHI (Protected Health Information) encryption and audit logging for all automated workflows, maintaining 100% HIPAA compliance
Developed automated insurance verification system integrating with Medicaid, Medicare, and commercial payer APIs, reducing manual verification time by 80% and eliminating 95% of eligibility errors
Created real-time notification system for care coordinators using webhooks and SMS alerts, reducing response times from 24 hours to 15 minutes
Built patient intake automation workflow with form validation, document processing, and case assignment logic, handling 500+ weekly intake submissions
Engineered automated reporting dashboard aggregating referral metrics, appointment fulfillment rates, and outcome tracking for stakeholders
Implemented retry logic and failure handling for external API integrations, ensuring 99.8% workflow completion rate despite third-party service interruptions
Established comprehensive monitoring and alerting using CloudWatch and custom dashboards, achieving <5 minute mean time to detection for system issues

Key Technologies: Node.js, FastAPI, AWS (Lambda, DynamoDB, S3, EventBridge), Resend API, PostgreSQL, Redis, Docker, HIPAA Compliance, OAuth2

Lead Automations Engineer (Workforce Development)¶

BillionMinds – USA (Remote, Contract) | Aug 2024 – Dec 2025

Delivering AI-powered workforce development automation for enterprise clients including Gusto, Linde, and Tealium

Engineered comprehensive Airtable automation system using Airtable Scripts and Make.com, automating 8,000+ monthly content management workflows for skills training programs serving 2,000+ learners
Built ActiveCampaign marketing automation integration with Make.com, orchestrating multi-stage email campaigns, behavioral triggers, and learner engagement sequences, improving course completion rates by 45%
Designed Accredible credential assignment automation using Make.com webhooks, automatically issuing 500+ digital certificates monthly upon course completion with zero manual intervention
Developed intelligent learner journey automation with decision-tree logic based on skill assessment scores, course progress, and engagement metrics, personalizing learning paths for 90%+ user satisfaction
Implemented Google Workspace automation workflows for user provisioning, group management, and resource access control, reducing onboarding time by 75%
Created AI-powered content recommendation engine using OpenAI API integration, analyzing learner profiles and suggesting relevant courses with 85% adoption rate
Built automated reporting pipeline extracting data from LMS (LearnDash), CRM (ActiveCampaign), and analytics platforms, generating executive dashboards with real-time metrics
Engineered Gravity Forms to Airtable synchronization automation, processing 1,000+ form submissions weekly with field validation, deduplication, and error handling
Designed scalable webhook infrastructure handling 50,000+ monthly webhook events from multiple platforms with guaranteed delivery and retry mechanisms
Implemented automated QA workflows for content publishing, ensuring compliance with accessibility standards and brand guidelines before production deployment
Established CI/CD pipeline for automation workflows with version control, testing environments, and automated rollback capabilities

Key Technologies: Make.com (Integromat), Airtable API, ActiveCampaign, Accredible API, OpenAI API, Google Workspace APIs, Node.js, Python, AWS Lambda, PostgreSQL

Lead Automations Engineer (Logistics Operations)¶

Hilogisticz – UK (Remote, Contract) | Dec 2025 – Present

Building real-time notification and operations automation for removal and transportation services across Greater London

Architected n8n-based notification automation system integrated with Telegram messaging, delivering real-time alerts for 400+ monthly quote requests with <30 second delivery time
Built intelligent driver registration workflow automating onboarding verification, document validation, and system provisioning, reducing manual processing from 3 hours to 15 minutes per driver
Designed event-driven quote processing pipeline with webhook triggers, automatically notifying operations team, assigning quotes to sales representatives, and logging activities to CRM
Implemented multi-channel notification router supporting Telegram, SMS, and email with priority-based delivery rules and fallback mechanisms, ensuring 99.9% notification delivery
Developed automated document verification system for driver onboarding, validating driver's licenses, insurance certificates, and vehicle registrations using OCR and rule-based validation
Created booking confirmation automation with SMS and email delivery, payment verification, and calendar synchronization, processing 200+ monthly bookings without manual intervention
Built customer feedback collection workflow with automated survey distribution, sentiment analysis, and escalation routing, maintaining 4.9/5.0 satisfaction rating
Engineered scheduled job automation for daily operations reporting, inventory updates, and performance metrics aggregation using n8n cron triggers
Implemented idempotent webhook handling with deduplication logic and transaction logging, preventing duplicate notifications and ensuring data consistency
Designed error recovery workflows with automatic retry logic, dead letter queues, and admin alerting for failed automation runs

Key Technologies: n8n, Telegram Bot API, Node.js, PostgreSQL, Redis, Webhooks, Docker, AWS EC2, OAuth2

SELECTED ACHIEVEMENTS & METRICS¶

Operational Efficiency:¶

Reduced manual operations overhead by 85% through intelligent automation (Evercare)
Decreased appointment scheduling time from 24 hours to 15 minutes (Evercare)
Automated 8,000+ monthly content workflows eliminating manual intervention (BillionMinds)
Reduced driver onboarding time from 3 hours to 15 minutes (Hilogisticz)

Scale & Reliability:¶

Processed 500K+ automation events monthly across all platforms
Maintained 99.8% workflow completion rate despite external service interruptions
Delivered 99.9% notification delivery success across multi-channel systems
Handled 50,000+ webhook events monthly with guaranteed delivery

Accuracy & Quality:¶

Achieved 99.5% accuracy in automated referral routing (Evercare)
Eliminated 95% of insurance eligibility errors through automation (Evercare)
Maintained 100% HIPAA compliance across all healthcare workflows

Business Impact:¶

Improved patient engagement by 65% through automated communications (Evercare)
Increased course completion rates by 45% with personalized automation (BillionMinds)
Automated 500+ certificate issuances monthly with zero manual work (BillionMinds)

AI & Intelligence:¶

Built AI content recommendation engine with 85% adoption rate (BillionMinds)
Implemented 90%+ user satisfaction through personalized learning automation
Delivered sentiment analysis automation maintaining 4.9/5.0 rating (Hilogisticz)

TECHNICAL LEADERSHIP & COLLABORATION¶

Architecture Reviews: Led system design sessions for automation initiatives, ensuring scalability, security, and maintainability
Cross-Functional Collaboration: Partnered with product, operations, and engineering teams to identify automation opportunities and deliver solutions
Technical Mentorship: Coached junior engineers on API design, event-driven patterns, workflow orchestration, and automation best practices
Delivery Ownership: Owned end-to-end delivery of automation projects from requirements gathering through production deployment and monitoring
Documentation Champion: Created comprehensive documentation for automation workflows, API specifications, and operational runbooks

PROFESSIONAL DEVELOPMENT¶

Bachelor of Engineering (B.Engr.) – Electrical/Electronics Engineering University of Uyo

AVAILABILITY¶

Currently available for Senior Automations Engineer roles focusing on AI-powered automation, event-driven architectures, API integration, and intelligent workflow orchestration. Open to remote opportunities with innovative organizations building automation solutions in healthcare, SaaS, fintech, logistics, or enterprise software sectors.

Ideal Role: Lead automation initiatives, architect scalable automation infrastructure, integrate AI/LLM capabilities, and mentor engineering teams on automation best practices.